Full-Time Senior Director, Platform Business Product Management
ServiceNow is hiring a remote Full-Time Senior Director, Platform Business Product Management. The career level for this job opening is Senior Manager and is accepting Addison, Texas based applicants remotely. Read complete job description before applying.
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Be the connective tissue between employee journeys and the platforms that power them. The Senior Director, Platform Business Product Management (BPM) serves as Global People’s (GP) end-to-end product leader and strategic counterpart for shared employee experience capabilities including AI-powered interactions, portal (My ServiceNow), search and assistant (My Assist).
Own the Platform BPM Vision for People Experience. Define and execute a bold, forward-looking product vision for the shared platform capabilities that power internal employee experiences with a focus on AI-powered interactions, portal (My ServiceNow) and enterprise search and digital assistance (My Assist).
Act as the Global People Team’s Platform Translator and Integrator. Co-own the product and experience roadmap in partnership with STEP and DT, aligning GP priorities with technical feasibility and sequencing.
Scale Platform Capability Adoption Across Global People & ServiceNow Employees. Coach, enable, and empower vertical GP Business Product Managers to make the most of shared platform capabilities delivering AI and assistant-based experiences that are consistent, intuitive, and high-impact.
Steward Data, Trust, and Responsible AI Use. Influence platform data strategies and AI feature development by representing GP’s use cases, constraints, and values in tight coordination with the technical and data owners in DT and the enterprise AI team.
Lead Through Influence and Platform Value Realization. Act as a thought leader and connector across the GP, DT, and STEP organizations communicating a compelling vision for how shared capabilities can transform the employee experience.
Success Metrics:
- Agentic enablement of the GP team; capacity savings that result.
- Usage of My ServiceNow and My Assist.
- Undisputed “Customer Zero”
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- 10+ years of Product Management experience.
- A proven track record of leading platform business product strategy.
- Deep understanding of AI/ML application in enterprise environments.