Full-Time Senior Implementation Manager

About Abridge: Founded in 2018, Abridge empowers deeper understanding in healthcare using AI-powered platform for medical conversations, improving clinical documentation and enabling clinicians to focus on patient care.

Role Overview: As a Senior Implementation Manager, you'll lead customer implementations, manage projects, and drive seamless deployment of Abridge products.

Responsibilities:

• Lead customer implementations and serve as primary contact for partners.
• Ensure on-time implementations with high NPS and pilot to full partnership conversion.
• Create, coordinate, and execute project plans with internal/external teams.
• Lead project phases (kickoffs, configuration, testing, training, go-live, post-live stabilization).
• Manage project risks and issues, developing contingency plans.
• Communicate project progress and issues to stakeholders.
• Collaborate to identify process/tool improvements.
• Develop repeatable processes for scaling implementations.
• Build strong relationships with partner stakeholders.
• Use data to drive tactical plans and ensure pilot success.
• Proactively identify potential issues and propose solutions.
• Use strong problem-solving, conflict resolution skills, and bias for action.
• 5+ years of project management experience with software deployment at B2B companies.
• Experience with Electronic Record Systems (Epic preferred).
• Familiarity with privacy/security protocols.
• Knowledge of tiered support and escalation protocols.
• Willingness to travel up to 20%.

Benefits:

• Equity, Medical, Dental, Vision, FSA/HSA, Learning/Development budget, 401k, Parental Leave, Flexible working hours, Home office budget, and Sabbatical leave.

Company Culture:

• Mission-driven organization with a growth mindset.
• Empowering employees through ownership and impact at a high-growth startup.

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