Full-Time Senior Manager, Inbound Product Management - Enterprise Search
ServiceNow is hiring a remote Full-Time Senior Manager, Inbound Product Management - Enterprise Search. The career level for this job opening is Senior Manager and is accepting Waltham, Massachusetts based applicants remotely. Read complete job description before applying.
This job was posted 4 months ago and is likely no
longer active. We encourage you to explore more recent opportunities on our site. However, you
may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings
available here.
ServiceNow
Job Title
Senior Manager, Inbound Product Management - Enterprise Search
Posted
Career Level
Full-Time
Career Level
Senior Manager
Locations Accepted
Waltham, Massachusetts
Salary
YEAR $168900 - $295600
Share
Job Details
About the Role: ServiceNow is seeking a Senior Manager of Product Management for Search AI to lead the development of advanced search and conversational AI capabilities that enhance user experience and support the company's growth ambitions. This role involves guiding cross-functional teams, defining product strategy, and driving adoption of AI-powered search technologies. The manager will also lead a small team and integrate user insights to ensure customer-centric solutions.
As part of our Digital Transformation group, we deliver an intelligent, secure, scalable, performant, and accessible Platform, which serves as the foundation of ServiceNow’s products and customer experiences.
What you get to do in this role:
As part of our Digital Transformation group, we deliver an intelligent, secure, scalable, performant, and accessible Platform, which serves as the foundation of ServiceNow’s products and customer experiences.
What you get to do in this role:
- Drive product strategy for search, retrieval augmented generation (RAG), and question-answering capabilities
- Drive development and secure buy-in for a product direction
- Facilitate cross-functional teams to bring high-quality products to life
- Drive crisp clarity within Engineering teams about outcomes, requirements, scope, and timelines
- Integrate user research, customer pilots, and market analysis into product requirements
- Translate complex problems into clear and compelling requirements
- Forge partnerships with other product teams to drive adoption of search and gen-AI capabilities
- Establish and refine metrics and framework for measuring the quality and value of search and gen-AI
- Lead a team of 2-4 Product Managers
- Experience in leveraging or critically thinking about how to integrate AI into work processes
- 10+ years experience managing multiple teams or a larger team, preferably managing junior leaders
- 8+ years of software product management experience, ideally building Search / RAG products
- Proven ability to deliver high quality features at speed
- Strong prioritization skills
- Experience capturing and defining product requirements and transforming them into a roadmap
- Ability to work cross functionally, with Engineering, UX and Design teams
- Deep customer empathy and a track record delivering customer-centric solutions
- Expertise in synthesizing qualitative and quantitative data to validate hypotheses, measure success, and inform product direction
- Experience navigating ambiguity, identifying underlying problems, and clearly articulating tradeoffs around potential solutions
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Senior Manager, Inbound Product Management - Enterprise Search at ServiceNow is
16th of August 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Waltham, Massachusetts
] applicants. .
Related Jobs You May Like
Product Management Director
Waltham, Massachusetts
1 day ago
AI/ML
Customer Engagement
Data Platforms
ServiceNow
Full-Time
Manager
YEAR $195700 - $342500
Senior Product Success Architect
Waltham, Massachusetts
1 day ago
Customer Success
Product Management
Relationship Building
ServiceNow
Full-Time
Experienced
YEAR $147300 - $257800
Data Product Manager
Warszawa, Poland
2 days ago
AI/ML
Data Analytics
Go-to-Market Strategy
InPost
Full-Time
Experienced
Director, Product Management
New York, NY
2 days ago
Financial Services
Leadership
Product Management
Informa Group Plc.
Full-Time
Manager
YEAR $180000 - $190000
Product Success Associate
Mesa, AZ
2 days ago
Instructional Design
Knowledge Management
Learning And Development
Canyon GBS
Full-Time
Experienced
Director, Product Management- Integrated Risk Management
Addison, Texas
2 days ago
Enterprise Solutions
GRC Frameworks
Integrated Risk Management
ServiceNow
Full-Time
Manager
Senior Technical Product Manager - Hotel Connectivity
Poland
2 days ago
API Integrations
B2B Technology Products
Product Management
Lastminute.com
Full-Time
Experienced
Digital Platform Product Owner
Durham, NC
2 days ago
Cross-Functional Leadership
Prioritization
Product Management
Syngenta Group
Full-Time
Experienced
Senior Technical Product Manager - Hotel Connectivity
Spain
3 days ago
API
B2B Technology
Product Management
Lastminute.com
Full-Time
Senior Manager
Director, Product Management - Integrated Risk Management
Addison, Texas
3 days ago
Cross-Functional Leadership
GRC Frameworks
Integrated Risk Management
ServiceNow
Full-Time
Manager
Senior Product Designer
Worldwide
3 days ago
Design Systems
Figma
SAAS
Tratta
Full-Time
Experienced
YEAR $65000 - $65000
VP, Customer Excellence Product Management & Strategy
New York, New York
4 days ago
AI
Go-to-Market Strategy
Portfolio Strategy
ServiceNow
Full-Time
Expert
YEAR $274100 - $465900