Full-Time Senior Manager, Inbound Product Management - Enterprise Search

ServiceNow is hiring a remote Full-Time Senior Manager, Inbound Product Management - Enterprise Search. The career level for this job opening is Senior Manager and is accepting Waltham, Massachusetts based applicants remotely. Read complete job description before applying.

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ServiceNow

Job Title

Senior Manager, Inbound Product Management - Enterprise Search

Posted

Career Level

Full-Time

Career Level

Senior Manager

Locations Accepted

Waltham, Massachusetts

Salary

YEAR $168900 - $295600

Job Details

About the Role: ServiceNow is seeking a Senior Manager of Product Management for Search AI to lead the development of advanced search and conversational AI capabilities that enhance user experience and support the company's growth ambitions. This role involves guiding cross-functional teams, defining product strategy, and driving adoption of AI-powered search technologies. The manager will also lead a small team and integrate user insights to ensure customer-centric solutions.

As part of our Digital Transformation group, we deliver an intelligent, secure, scalable, performant, and accessible Platform, which serves as the foundation of ServiceNow’s products and customer experiences.

What you get to do in this role:
  • Drive product strategy for search, retrieval augmented generation (RAG), and question-answering capabilities
  • Drive development and secure buy-in for a product direction
  • Facilitate cross-functional teams to bring high-quality products to life
  • Drive crisp clarity within Engineering teams about outcomes, requirements, scope, and timelines
  • Integrate user research, customer pilots, and market analysis into product requirements
  • Translate complex problems into clear and compelling requirements
  • Forge partnerships with other product teams to drive adoption of search and gen-AI capabilities
  • Establish and refine metrics and framework for measuring the quality and value of search and gen-AI
  • Lead a team of 2-4 Product Managers
To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes
  • 10+ years experience managing multiple teams or a larger team, preferably managing junior leaders
  • 8+ years of software product management experience, ideally building Search / RAG products
  • Proven ability to deliver high quality features at speed
  • Strong prioritization skills
  • Experience capturing and defining product requirements and transforming them into a roadmap
  • Ability to work cross functionally, with Engineering, UX and Design teams
  • Deep customer empathy and a track record delivering customer-centric solutions
  • Expertise in synthesizing qualitative and quantitative data to validate hypotheses, measure success, and inform product direction
  • Experience navigating ambiguity, identifying underlying problems, and clearly articulating tradeoffs around potential solutions

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Senior Manager, Inbound Product Management - Enterprise Search at ServiceNow is 16th of August 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Waltham, Massachusetts ] applicants. .

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