Full-Time Senior Manager, Product Management, Enterprise AI Search

About the Role: ServiceNow is seeking a Senior Manager of Product Management for Search AI to lead the development of advanced search and conversational AI capabilities. This role involves guiding cross-functional teams, defining product strategy, and driving adoption of AI-powered search technologies. This manager will also lead a small team and integrate user insights to ensure customer-centric solutions.

What you get to do in this role:

• Drive product strategy for search, retrieval augmented generation (RAG), and question-answering capabilities.
• Drive development and secure buy-in for a product direction.
• Assume ownership of outcomes.
• Facilitate cross-functional teams that comprise ML research, engineering, user experience research, and design partners to bring high-quality products to life.
• Drive crisp clarity within Engineering teams about outcomes, requirements, scope, and timelines.
• Integrate user research, customer pilots, and market analysis into product requirements to enhance user and customer satisfaction.
• Translate complex problems into clear and compelling requirements.
• Forge partnerships with other product teams to drive adoption of search and GenAI capabilities.
• Establish and refine metrics and framework for measuring the quality and value of search and GenAI.
• Lead a team of 2-4 Product Managers.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 10+ years experience managing multiple teams or a larger team, preferably managing junior leaders.
• 8+ years of software product management experience, ideally building Search / RAG products.
• Proven ability to deliver high quality features at speed.
• Strong prioritization skills and the discipline to focus on high-impact activities.
• Experience capturing and defining product requirements and transforming them into a roadmap.
• Ability to work cross functionally, with Engineering, UX and Design teams.
• Deep customer empathy and a track record delivering customer-centric solutions.
• Expertise in synthesizing qualitative and quantitative data to validate hypotheses, measure success, and inform product direction.
• Experience navigating ambiguity, identifying underlying problems, and clearly articulating tradeoffs around potential solutions.

What is the last date for applying to the job?

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