Full-Time Senior Manager, Product Management, Enterprise AI Search
ServiceNow is hiring a remote Full-Time Senior Manager, Product Management, Enterprise AI Search. The career level for this job opening is Senior Manager and is accepting Waltham, Massachusetts based applicants remotely. Read complete job description before applying.
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ServiceNow
Job Title
Senior Manager, Product Management, Enterprise AI Search
Posted
Career Level
Full-Time
Career Level
Senior Manager
Locations Accepted
Waltham, Massachusetts
Salary
YEAR $168900 - $295600
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Job Details
About the Team: The Intelligent Services team is redefining how enterprises harness AI to deliver meaningful outcomes, building the connective tissue that powers enterprise search, agentic AI, and Intelligent workflows across the Now Platform.
The Impact You’ll Make: This role is an opportunity to shape how search is employed to power richer, more intuitive conversational experiences. You'll guide the development of our foundational search capabilities to create conversational experiences that are personalized, relevant, and grounded in trusted information.
What you get to do in this role:
We’re seeking:
The Impact You’ll Make: This role is an opportunity to shape how search is employed to power richer, more intuitive conversational experiences. You'll guide the development of our foundational search capabilities to create conversational experiences that are personalized, relevant, and grounded in trusted information.
What you get to do in this role:
- Set the vision for Enterprise Search & AI.
- Shape the product narrative, secure executive buy-in, and ensure every initiative delivers measurable business and customer impact.
- Guide engineering, ML research, UX research, and design partners with crisp, actionable requirements.
- Champion user-driven innovation
- Partner with other product teams to embed search and GenAI capabilities throughout the ecosystem.
- Define and refine metrics that capture the real-world performance, relevance, and business value of search and AI features.
- Manage and mentor a team of 4+ Product Managers.
We’re seeking:
- Proven leadership: 10+ years building and leading high-performing product teams.
- Enterprise Search expertise: 8+ years in software product management with hands-on experience building search or RAG products.
- AI/ML fluency: Strong understanding of AI/ML frameworks and modern search technologies.
- Execution excellence: A track record of delivering high-quality, scalable features at speed.
- Customer obsession: Deep empathy for users.
- Data-driven mindset: Expertise in leveraging qualitative and quantitative insights.
- Strategic problem-solving: Comfort navigating ambiguity.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Senior Manager, Product Management, Enterprise AI Search at ServiceNow is
28th of August 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Waltham, Massachusetts
] applicants. .
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