Full-Time Senior Manager, Product Management, Enterprise Search

About the Role: ServiceNow is seeking a Senior Manager of Product Management for Search AI to lead the development of advanced search and conversational AI capabilities that enhance user experience and support the company's growth ambitions. This role involves guiding cross-functional teams, defining product strategy, and driving adoption of AI-powered search technologies. This manager will also lead a small team and integrate user insights to ensure customer-centric solutions.

As part of our Digital Transformation group, we deliver an intelligent, secure, scalable, performant, and accessible Platform, which serves as the foundation of ServiceNow’s products and customer experiences. This is possible through world-class integrations, data management, automation, artificial intelligence, and end-user experiences across all channels.

• Drive product strategy for search, retrieval augmented generation (RAG), and question-answering capabilities.
• Drive development and secure buy-in for a product direction that identifies, defines, and supports the overall product narrative and direction. Assume ownership of outcomes.
• Facilitate cross-functional teams that comprise ML research, engineering, user experience research, and design partners to bring high-quality products to life.
• Drive crisp clarity within Engineering teams about outcomes, requirements, scope, and timelines.
• Integrate user research, customer pilots, and market analysis into product requirements to enhance user and customer satisfaction.
• Translate complex problems into clear and compelling requirements.
• Forge partnerships with other product teams to drive adoption of search and GenAI capabilities.
• Establish and refine metrics and framework for measuring the quality and value of search and GenAI.
• Lead a team of 2-4 Product Managers.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 10+ years experience managing multiple teams or a larger team, preferably managing junior leaders.
• 8+ years of software product management experience, ideally building Search / RAG products.
• Proven ability to deliver high quality features at speed.
• Strong prioritization skills and the discipline to focus on high-impact activities.

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