Full-Time Senior Principal Product Manager, AI Search
ServiceNow is hiring a remote Full-Time Senior Principal Product Manager, AI Search. The career level for this job opening is Manager and is accepting Waltham, Massachusetts based applicants remotely. Read complete job description before applying.
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ServiceNow
Job Title
Senior Principal Product Manager, AI Search
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
Waltham, Massachusetts
Salary
YEAR $168900 - $295600
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Job Details
About the Team: The Intelligent Services team is redefining how enterprises harness AI. Positioned within ServiceNow’s AI Innovation org, we build the connective tissue that powers enterprise search, agentic AI, and Intelligent workflows across the Now Platform. Our mission is to advance search and conversational AI capabilities that not only understand context but also anticipate user needs.
The Impact You’ll Make: Intelligent Services is seeking a Principal Product Management for AI Search to lead the development of advanced enterprise search and conversational AI capabilities that enhance user experience and support the company's growth ambitions.
What you get to do in this role:
- Set the Vision & Strategy: Define and drive the roadmap for enterprise search, Retrieval-Augmented Generation (RAG), and question-answering capabilities.
- Lead High-Impact Innovation: Partner closely with ML research, engineering, and design teams to deliver cutting-edge search solutions.
- Own Outcomes, Not Just Features: Manage the full product lifecycle with accountability for measurable business impact.
- Turn Insights into Action: Leverage user research, customer pilots, and market intelligence to shape product direction.
- Drive Cross-Functional Alignment: Build strong partnerships across product teams to embed search and GenAI capabilities seamlessly into the broader platform ecosystem.
- Measure What Matters: Establish clear metrics and frameworks to evaluate search quality, AI-driven value, and product success at scale.
- Inspire & Develop Talent: Lead and mentor a small team of Product Managers.
We’re seeking a Principal Product Manager with deep expertise in enterprise search and a passion for driving AI-powered innovation. The ideal candidate brings:
- Enterprise Search Expertise: 8+ years in software product management.
- AI/ML & Search Technology Leadership: Deep understanding of AI/ML frameworks and modern search technologies.
- Technical Vision & Innovation: Proven ability to evaluate emerging capabilities and translate them into differentiated product offerings.
- Customer-Centric Mindset: A track record of delivering solutions that anticipate user needs.
- Strategic Problem Solver: Exceptional skill in navigating ambiguity, framing trade-offs, and making decisions.
- Data-Driven Leadership: Expertise in synthesizing qualitative and quantitative data to inform strategy.
- Cross-Disciplinary Insight: Ability to work seamlessly across ML engineering, UX, and design teams.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Senior Principal Product Manager, AI Search at ServiceNow is
19th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Waltham, Massachusetts
] applicants. .
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