Full-Time Senior Product Design Manager

About the opportunity As a Product Design Manager for our Core Experiences platform, you'll be responsible for operating in a player-coach capacity, responsible for designing and building our core experience platform including: common experiences like the employee lifecycle, reporting, roles and permissions, communications platform, and more.

Here's what you'll do day-to-day:

• Work with cross-functional partners in Product Management, Engineering, and Data Science to understand customer problems and identify key opportunities for the customer and our business.
• Empower a small team of product designers, creating the conditions for them to do work they're proud of and that serves the needs of our customers.
• Craft the end-to-end journeys and develop frameworks and principles that can be used to help align our teams on the right experiences.
• Collaborate with other key teams and stakeholders at Gusto such as Legal, Compliance, Risk Operations, Customer Support, and other various product owners.
• Ensure that proposed solutions are customer-informed through research, data, and insights from our Customer Support team.
• Balance an iterative approach and urgency to solve customer pain with ensuring that short-term improvements ladder up to long-term vision and meet a high bar for the customer experience.
• Hold high standards for the customer experience, including partnering with engineering partners to refine the end customer experience and ensure that what we release is bug-free, performant, accessible, and responsive.
• Design and advocate for cohesive experiences. through the use of Workbench, our Design System, and other platform capabilities.
• Speak clearly to tradeoffs and the "Why" behind design decisions in terms non-designers can understand and participate in.
• Collaborate with designers and design leaders on other teams to develop cohesive solutions for shared problems.

Here's what we're looking for:

• 8+ years' Product Design experience, with at least 3 of those years being in management roles.
• Ideally, you've worked on enabling simple, easy-to-use experiences in complex domains like payroll, benefits, finance, or banking, etc.
• A track record of upleveling direct reports and raising the bar for design quality within an organization.
• A proven track record of designing great UX for complex workflows and crafting end-to-end experience visions and frameworks, while showcasing an iterative approach toward execution.
• A customer-focused mindset and can speak to the impact of the experience they've shipped in tangible terms the business understands.
• Strong opinions loosely held and a willingness to engage in constructive debates about scope and tradeoffs to build alignment and unblock work.
• You've built great relationships with cross-functional collaborators and know how to model this for your team.
• Communication and collaboration skills that enable you to explain the impact of your work, tradeoffs you've made, lessons learned, and design rationale, and generate alignment and enthusiasm across the company.
• Ability to embrace ambiguous situations as opportunities to add clarity
• A builder who loves being hands-on crafting high-quality, high-impact solutions directly and through pairing with more junior team members
• Systems thinking experience, including using and contributing to a Design System and designing with a Platform-first approach.
• Strong UX craft - you can break down complex experiences and design with consideration for all touchpoints.
• Ability to explain the impact of your work, tradeoffs you've made, lessons learned, and design rationale.
• Strong understanding of common web patterns, foundations, and the ability to discern when to innovate versus adopt existing standards
• Passion for Gusto's mission and the impact we can have on the world.

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