Full-Time Senior Product Designer

Calling Product Designers! Ready to shape the future of banking service?

We are seeking an experienced Senior Product Designer to join our small but mighty team. Reporting to the Product Design Manager, you will be responsible for leading design for our Platform product area.

This role is ideal for a designer who is comfortable embracing change and enjoys taking ownership of the end-to-end design process.

You will lead on a variety of projects, including:

• Designing platform functionality
• Evolving our design system
• Leveraging user feedback and analytics to identify and address user pain points

If you love team collaboration, challenging the status quo, and working towards delivering 5-star experiences in a fast-paced, customer-obsessed environment, then we'd love to hear from you!

Responsibilities:

• Research: Lead discovery research to understand user needs and pain points, then share these insights with your peers in Product, Design, and Engineering
• Facilitate workshops and design sprints with teams and stakeholders to explore solutions and gain buy-in
• Own the end-to-end user journey for your product area and be the advocate for your user persona (Platform’s main user persona is Customer Admins)
• Design: Ideate and iterate on solutions using a combination of writing, low-fidelity designs (sketches + wireframes), high-fidelity designs (mockups + prototypes), and usability tests (with internal SMEs + with customers)
• Collaborate: Collaborate closely with your peers through design critiques to ensure solutions will be intuitive, accessible, and visually appealing
• Validate: Collaborate with your Product and Engineering triad to define success metrics for each initiative
• Monitor and analyze user feedback and UX metrics to measure success and identify areas for improvement
• Partner effectively with Product, Engineering, Marketing, and Customer Experience team members to ensure alignment and delivery of an exceptional user experience
• Contribute to high-level strategic decisions with the rest of the Product team
• Communicate with internal teams and external stakeholders to understand customers needs and describe design solutions in easy-to-understand terms
• Promote the culture of continuous improvement to elevate our product and processes
• Contribute to the development and maintenance of our design system to ensure coherent experiences across our platform
• Help others grow through feedback and skill sharing
• Speak up; foster the right kind of debate to drive innovation

Qualifications:

• 5+ years of experience in product design, with a strong focus on B2B and Enterprise SaaS products
• A portfolio illustrating your track record in shipping high-quality solutions quickly and without ego
• A holistic approach to UX: can fluidly swap hats between research, visual design, interaction design, and information architecture
• Deep knowledge of Figma and design systems, including competencies in creating, maintaining, and improving Figma components and libraries
• Proficiency in designing digital experiences in compliance with, or beyond, WCAG 2.1 guidelines. Can speak to accessibility challenges when working with in-house and third-party design systems
• Excellent communication skills in all forms: visual, verbal, and written. Can confidently present to internal stakeholders and customers alike
• Ability to navigate ambiguity, solve complex problems, and use data to drive design decisions with minimal guidance
• Strong product judgment: understand when to unblock quickly and when to invest in deeper understanding
• Enthusiasm for growth and improvement. You are open to feedback and love team collaborations

Bonus points:

• Financial industry experience or knowledge

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