Full-Time Senior Product Manager - Account Fraud

Senior Product Manager - Account Fraud and Enablement

What You'll Do:

• Design and implement the strategic vision for Mercury's risk enablement, including hold management, limit structures, step-up verification, and related friction points.
• Create user journeys that apply appropriate friction based on risk signals while minimizing disruption to legitimate customer activity.
• Develop self-service resolution paths that empower customers to navigate risk-related obstacles with minimal manual intervention.
• Build the operational tools that enable our risk and support teams to efficiently manage exceptions and high-touch cases.
• Partner with data science to develop and deploy risk models that continuously improve through feedback loops.
• Partner with the product teams building the platform for the future of risk management at Mercury.
• Establish and track metrics that measure both risk effectiveness and customer experience impact.
• Support the development of API strategies that allow Mercury's risk capabilities to scale across our expanding product suite.

What You Bring:

• 7+ years of product management experience, ideally with experience in financial risk systems or anti-fraud infrastructure.
• Deep understanding of how friction points affect customer experience and customer retention metrics.
• Experience working with automated decisioning systems using multiple data inputs and complex rule engines.
• Proficiency in understanding risk data and identifying patterns that can be operationalized into product improvements.
• Strong track record of cross-functional leadership, particularly in navigating tradeoffs between risk, compliance, and customer experience priorities.
• Exceptional communication skills that allow you to translate complex risk concepts into actionable product strategies.
• Comfort with ambiguity and ability to make balanced decisions with imperfect information.

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