Full-Time Senior Product Manager

At Netomi AI, we're building AI to foster customer love for global brands. Leading brands use our platform to address critical business needs.

We're seeking an experienced Senior Product Manager to drive impactful AI/ML capabilities for our growing client base. The ideal candidate excels in advanced AI/ML technologies, especially Large Language Models (LLMs), prompt management, and AI observability.

Responsibilities

• Take ownership of end-to-end product focus areas, prioritizing user needs.
• Translate business challenges into impactful user features, leveraging AI and NLP.
• Prioritize high-impact features focused on LLM integration, prompt engineering, and ML observability.
• Craft a product strategy leveraging market and competitor insights, focusing on conversational AI and generative ML.
• Collaborate with Product, Engineering, Sales, Marketing, and Customer Success to ensure alignment and champion customer needs.
• Develop clear product briefs, roadmaps, and user stories, especially for LLM/NLP products.
• Partner with UX to design intuitive user experiences using natural language interfaces and generative AI.
• Collaborate with Engineering to streamline execution and bring product vision to life, including robust AI model monitoring.
• Partner with Data Science to guide research, prioritize model development, and accelerate prototype scaling.
• Adapt to changing priorities while balancing business impact, customer expectations, and market advancements.
• Foster knowledge sharing and alignment across teams.

Requirements

• Engineering degree + 5+ years of progressive product management experience (MBA is a plus)
• Experience working in small startup teams, focused on independent decision-making and AI/ML initiatives.
• Proven success delivering AI/ML SaaS products with measurable impact.
• Familiarity with LLMs, prompt management, and NLP.
• Strong ability to collaborate with Data Science teams.
• Keen attention to detail in explaining complex AI concepts (observability, performance, data pipelines)
• Strong interpersonal and communication skills, influencing stakeholders.
• Experience with customer service/contact center platforms (AI automation, virtual agents is a plus).
• Experience with Agile, Scrum, and Lean Startup methodologies.

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