Full-Time Senior Product Operations Specialist

Mercury is building a complete financial stack for startups.

The Product Operations team plays a crucial role in enabling Mercury's product development, releases, and overall organizational growth.

As a Product Operations Specialist, you will work closely with product and customer-facing teams to gather and synthesize customer insights, ensure smooth product launches, and help scale the team by developing and maintaining key processes and documentation.

What You'll Do:

• Support Mercury Product Launches
• Operationalize alpha and beta programs and synthesize feedback into insights
• Synthesize customer feedback related to new product initiatives
• Ensure that product releases are flawless through documentation, enablement, and context sharing across the organization
• Own product documentation (help center articles and FAQs)
• Ensure roadmaps are accurate and communication is effective
• Support product teams with post-launch insights
• Support Mercury Product Org
• Maintain key sources of truth for EPD org and cross-functional teams
• Work on projects that drive process improvements for the broader EPD org

What You'll Bring:

• 5 years experience with 2 years working in product management, product operations, or strategy & operations, ideally in a fast-growing business
• Experience driving the successful execution of complex cross-functional initiatives
• Track record of building enduring and impactful solutions
• Experience interpreting and communicating qualitative and quantitative feedback to create product recommendations
• Enthusiasm for and experience with coaching and leveling up more junior team members
• Excellent oral and written communication skills, and time management skills
• Comfort solving ambiguous problems and seeking simple solutions

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