Full-Time Senior Sales Operations Manager

About the Role 

The Senior Sales Operations Manager plays an important role in ensuring that our Screening Core Commercial team have the tools, resources, insights and technology they need to successfully execute their roles and ultimately help GH achieve its mission. The Sales Operations team is responsible for the overall productivity and effectiveness of the Screening Sales Organization and is focused on sales planning, effectiveness, insights and analytics, sales force automation and enablement tools/technology, customer master data management and data stewardship of commercial data and incentive compensation. This role is focused providing insights to maximize sales force productivity, management of our Customer Relationship Management (CRM) system, enabling Sales Force Automation and Administration (SFAA) and administration of contract and phlebotomy operations. 

Responsibilities:

• Sales Effectiveness, Reporting & Analytics: Partner and collaborate with sales to design and implement KPI dashboards that support maximizing sales force productivity. Support any ad-hoc analytics and reporting requests 
• Sales systems, tools and data: Partner with IT to design and implement CRM and SFAA resources. Proactively monitors and strives to maintain high levels of quality, accuracy, compliance and process consistency in the sales organization’s planning efforts. 
• Manage and support sales contract and phlebotomy operations 
• Supports sales forecasting, planning, and budgeting processes used within the Sales Screening Core organization.  
• Work collaboratively across cross functional partners to support achievement of volume and revenue targets and to improve efficiency. 
• Manage sales incentive compensation plan
• Perform other duties as assigned. 
• 5+ years of sales analytics and reporting experience for diagnostics, biotech, or pharma OR consulting for these industries 
• Experience at a start-up is ideal 
• Demonstrated analytical capabilities that provide actionable insights for sales leadership to maximize sales force productivity and inform how we build/optimize our tactical and strategic approach.  
• Success in partnering with IT to implement systems, and tools and drive change management with sales teams 
• Must have experience with Salesforce.com CRM, Excel & PowerPoint (advanced), and territory mapping software (Alignstar or similar tool)  
• Strong attention to detail and proven ability to work effectively across diverse teams 
• Strong vendor management skills and ability to effectively manage budget 
• Experience in executive communication, presentations, and written reports.  
• Experience with data visualization platforms such as Tableau or PowerBI is a plus  
• Project management or Lean Six Sigma experience is a plus 
• Experience with ticketing software (Jira, ServiceNow, etc.) is a plus  
• Advanced Degree/MBA preferred