Full-Time Senior Staff Inbound Product Manager - AI Interoperability

Imagine leading the charge in next-generation AI interoperability and enterprise AI governance. In this role, you will define and deliver core capabilities within ServiceNow’s AI Control product—the platform that enables organizations to maintain security, privacy, monitoring, guardrails, and actionability across all AI usage.

You will be responsible for driving the evolution of ServiceNow’s AI governance layer, ensuring enterprises can safely adopt and scale AI through:

• Strong security and privacy controls
• Real-time monitoring and observability of AI interactions
• Automated remediation and action workflows
• Guardrails that enforce safe, compliant, policy-aligned AI behavior
• Enterprise oversight across all AI agents, models, and integrations

This role places you at the center of AI transformation, defining how secure and governed connectivity works across AI agents, enterprise systems, and external platforms—leveraging emerging interoperability standards like Model Context Protocol (MCP) and Agent-to-Agent (A2A) frameworks.

You’ll partner closely with engineering, design, security, data governance, and AI/ML teams to deliver a unified platform experience where AI access governance, controls, and observability converge. You’ll also help shape industry standards by collaborating with leading partners and standards bodies.

To be successful in this role, you have:

• AI & Agent Ecosystem Expertise: Experience integrating AI into workflows, decision-making, or automation.
• Strong understanding of AI-specific security, privacy, and governance risks.
• Familiarity with MCP, A2A agent communication, agent lifecycle management, interoperability patterns, and orchestrated agent workflows.
• Security, Privacy & Data Protections: Deep background in data security, including encryption, data access policies, safe data routing, personal data protections, and privacy-by-design.
• Hands-on experience with designing AI access security controls.
• Understanding of frameworks such as NIST, SOC 2, ISO 27001, GDPR.
• Product Execution & Leadership: Proven product management experience (9+ years) defining strategy, requirements, and roadmaps for complex enterprise or platform products.
• AI UX/UI & Platform Experience: Experience shaping AI user experiences, including interfaces for managing guardrails and access controls.
• Communication & Stakeholder Collaboration: Ability to communicate complex ideas clearly to technical and non-technical stakeholders.

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