Full-Time Senior Staff Inbound Security Product Manager

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers.

The Role

We are seeking a Senior Staff Inbound Product Manager to establish ServiceNow’s security product management program. This role will enable developers and non-technical users to build secure applications and workflows and drive internal adoption of our security products.

Responsibilities:

• Establish and optimize demand and development intake and governance.
• Work with developers cross-organizationally and internal customers to deliver secure product capabilities.
• Manage the end-to-end product lifecycle.
• Communicate with diverse functional stakeholders.
• Define and report on product metrics.
• Build relationships with internal customers, stakeholders, and developers.
• Identify and communicate complex problems as easily understood requirements and provide solutions.
• Define and execute the security strategy and roadmap.
• Work closely with security teams.
• Conduct market research and understand customer needs, workflows, and pain points.
• Prioritize product features and requirements.
• Participate in technical discussions and make design trade-offs.
• Assume leadership responsibilities.
• Build RACIs.
• Develop multi-mode communications for varying audiences.

Requirements:

• Experience leveraging or critically thinking about AI integration in work processes, decision-making, or problem-solving.
• 10+ years of software product management experience
• 10+ years of business process management, process engineering and executing process improvements
• 3+ years of ServiceNow experience (highly desired)
• 5+ years of Security or Risk/Strong Technical experience (desired)
• Proficient in planning, communication, presentation, listening, and influencing
• Ability to understand and explain complex technical concepts to technical and non-technical audiences.
• Excellent interpersonal skills, strong relationships and credibility.
• Significant experience defining and capturing product requirements and transforming them into a product roadmap.
• Experience managing or developing AI solutions.
• Deep commitment to delivering the best solutions and building customer relationships.
• Skilled at driving solution development with a big-picture strategy.

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