Full-Time Senior Staff Technical Product Manager
ServiceNow is hiring a remote Full-Time Senior Staff Technical Product Manager. The career level for this job opening is Senior Manager and is accepting Santa Clara, CALIFORNIA based applicants remotely. Read complete job description before applying.
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We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences.
This opportunity is part of our Digital Customer Experience Group within Digital Technology.
The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products to help customers be successful and realize the value of their ServiceNow investment.
Leveraging the latest technologies, we deliver a seamless, personalized experience at every step of our customers’ journey.
We are seeking an experienced Technical Product Manager to lead the Product strategy and execution for User Profiling and Personalization, with a strong emphasis on processes and governance.
Product Strategy & Roadmap: Own the vision and roadmap for Profiling and Personalization of End users, aligning them with business goals and employee needs.
Requirements Definition: Define product requirements incorporating effective written and visual techniques (User Journey diagrams, sequence diagrams, experience mockups etc.). Create data flows and functional and technical specifications. Understand User personas and identify ideal customer profile.
Stakeholder Engagement and Cross Functional Collaboration: Engage with stakeholders to understand their needs, pain points, and feedback related to the Product. Collaborate with technical digital product teams.
Data-Driven Decisions: Analyze user interactions and services data to identify opportunities for improvement.
Enablement and Feature Adoption: Lead the enablement of product features and drive adoption with various business teams and the user base.
User Engagement & Feedback: Engage with end-users and internal stakeholders to gather feedback, identify pain points, and prioritize features.
AI/Automation: Leverage AI, Gen AI, and automation tools to enhance knowledge creation.
Tracking: Define and track key performance metrics (KPIs) and objectives and key results (OKRs) for knowledge management.
Delivery: Manage the delivery of your product partnering with Engineering and Program Management, including PoC (Proof of Concept), Beta programs, Public Launch, and ongoing releases.