Full-Time Senior Staff Technical Product Manager

We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences.

This opportunity is part of our Digital Customer Experience Group within Digital Technology. The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products.

What you get to do in this role:

We are seeking an experienced Technical Product Manager to lead the Product strategy and execution for User Profiling and Personalization.

Product Strategy & Roadmap: Own the vision and roadmap for Profiling and Personalization of End users, aligning them with business goals and employee needs.

Requirements Definition: Define product requirements incorporating effective written and more creative, visual techniques (User Journey diagrams, sequence diagrams, experience mockups etc.). Create data flows and functional and technical specifications. Understand User personas and identify ideal customer profile.

Stakeholder Engagement and Cross Functional Collaboration: Engage with stakeholders to understand their needs, pain points, and feedback related to the Product. Collaborate with technical digital product teams.

Data-Driven Decisions: Analyze user interactions and services data to identify opportunities for improvement.

Enablement and Feature Adoption: Lead the enablement of product features and drive adoption.

User Engagement & Feedback: Engage with end-users and internal stakeholders to gather feedback.

AI/Automation: Leverage AI, Gen AI, and automation tools.

Tracking: Define and track key performance metrics (KPIs) and objectives and key results (OKRs).

Delivery: Manage the delivery of your product, including PoC, Beta programs, Public Launch, and ongoing releases. Anticipate and proactively remove obstacles.

Requirements:

• Experience in leveraging or critically thinking about how to integrate AI into work processes
• 12+ years of Software Product Management experience
• AI product experience (desirable)
• Experience with User Profile management systems, Identity systems, SSO and data federation
• Strong understanding of PII data and policies
• Experience in building Consumer grade experiences
• Experience in building horizontal services
• Team player attitude and willingness to work across diverse groups
• Strong analytical approach, with attention to detail and excellent reporting skills
• Ability to excel in a fast-paced, dynamic environment

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