Full-Time Senior Staff Technical Product Manager
ServiceNow is hiring a remote Full-Time Senior Staff Technical Product Manager. The career level for this job opening is Senior Manager and is accepting San Diego, California based applicants remotely. Read complete job description before applying.
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We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey.
The Digital Customer Experience (DCX) team creates consumer-grade digital experiences and products that help customers be successful and realize the value of their ServiceNow investment.
What you get to do in this role:
- Lead Product strategy and execution for User Profiling and Personalization.
- Own the vision and roadmap for Profiling and Personalization of End users.
- Define product requirements using User Journey diagrams, sequence diagrams, experience mockups, data flows, functional and technical specifications.
- Understand User personas and identify ideal customer profile.
- Engage with stakeholders to understand needs, pain points, and feedback.
- Collaborate with technical digital product teams.
- Analyze user interactions and services data.
- Lead the enablement of product features and drive adoption.
- Engage with end-users and internal stakeholders for feedback.
- Leverage AI, Gen AI, and automation tools.
- Define and track KPIs and OKRs.
- Manage the delivery of product partnering with Engineering and Program Management.
- Anticipate and remove obstacles that slow down product teams.