Full-Time Senior Visual Communications Designer

We’re not yesterday’s IT department, we’re Digital Technology. The world keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. We love co-creating, using, and highlighting our products to do it. We strive to make the world work better for our employees and customers.

ServiceNow is looking for a Senior Visual Communications Designer to join our diverse team of creative talent.

This role leads the direction and execution of various creative projects across all channels, including core brand deliverables, internal communications, event experiences, video production, digital experiences, and more.

You are a creative problem-solver who can think strategically and love getting into the details to ensure final creative is fine-tuned to meaningfully move key business metrics by delivering world-class creative.

Key Responsibilities:

• Apply strategic visual thinking and design skills to deliver end-to-end visual solutions.
• Create deliverables on business strategy and goals, build equity in ServiceNow’s visual identity, and showcase world-class design refinement.
• Think outside of the box and contribute to ServiceNow’s creative standards to push brand narrative and innovation forward.
• Lead design buildout from project beginning to delivery, including discovery, visual exploration, concept refinement, and delivery.
• Utilize industry design standards and best practices to define and implement design criteria, design guidelines, and advocate for best design practices internally.
• Partner closely with DT Engagement to offer full creative strategy services, strategic content recommendations, and creative review and support, acting as a Creative Services Agency within the team.
• Bring new creative inspiration to the team and create compelling design concepts, illustrations, icons, data visualizations, and artwork.
• Provide strategic creative direction to internal and external creative partners, including visual direction, storyboards, visual solution direction, and more.
• Collaborate with and effectively articulate design decisions to a vast set of partners, including adoption strategists, change managers, video production teams, leadership teams, and other stakeholders.

To be successful, you have:

• Experience integrating AI into work processes, decision-making, or problem-solving.
• 8+ years of experience designing and extending brand visual identities, creating award-winning design pieces, and scaling end-to-end event identities.
• Portfolio demonstrating strategic, conceptual, and design skills crafting original, persuasive, and visually compelling work.
• Proven experience creating impactful custom illustrations.
• Robust brainstorming and video storyboarding experience.
• Strong conceptual thinking and ability to articulate design rationale to non-designers.
• Deep understanding of core areas of visual design (typography, grid/layout, color theory, logo/identity design, design systems, photography).
• Deep understanding of project and design processes that yield world-class work.
• Intimate knowledge of the latest design tools (Adobe Creative Suite, MS Office Suite, Figma, Miro, Workshop).
• Comfort working independently and with internal and external collaborators.
• Comfort with ambiguity and operating autonomously.

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