Full-Time ServiceNow Consultant

UNICC's Commitment to Diversity and Inclusion: UNICC promotes diversity and inclusion, reflecting the values of the UN Charter. All qualified applicants are encouraged to apply.

Mission: Provide trusted ICT services and digital business solutions.

Position Overview: The ServiceNow Consultant will provide support and development services within a collaborative team.

Main Duties and Responsibilities:

• Assess customer requirements and perform requirements analysis.
• Develop functional and technical designs.
• Build, configure, and perform unit testing of ITSM/HRSD/CSM solutions.
• Plan, design, and upgrade ITSM/HRSD/CSM deployment projects.
• Recommend integrations, developments, and enhancements.
• Leverage ServiceNow deployments for operational efficiency and cost reduction.
• Interact with project leads and stakeholders in building and deploying solutions.
• Monitor the successful deployment of services.

Experience and Skills:

• Essential: 7+ years ServiceNow implementation experience (ITSM, HRSD, CSM).
• Strong critical thinking and problem-solving abilities.
• Proven experience in the ServiceNow ecosystem and integrations.
• Familiarity with other ITSM systems (e.g., BMC Remedy, Landesk, Zendesk, Easyvista).
• Knowledge of SIM Methodology best practices.
• Essential: Bachelor's degree in Information Technology.
• Expert level English proficiency.
• Knowledge of other UN official languages beneficial.

UNICC Global Competencies:

• Teamwork: Effective relationships, constructive conflict resolution.
• Communication: Clear communication, active listening, effective written communication.
• Respect & Inclusion: Constructive collaboration with diverse backgrounds.
• Self-Management: Managing ambiguity and pressure.
• Continuous Learning: Seeking professional growth.
• Results Orientation: Delivering quality results.
• Adaptability: Openness to new ideas and approaches.

Additional Information:

• Compensation: Based on National Officer salary scales or Individual Consultancy band levels.
• Closing Date: May 16, 2025 (Geneva Time).
• Selection Process: May include technical and/or personality tests.
• Application Requirements: Motivation letter and completed Personal History Form.

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