Full-Time ServiceNow ITSM Technical Consultant

We are seeking a ServiceNow ITSM Technical Consultant to join our dynamic team in Sofia.

What We Offer:

• Excellent remuneration package
• 24 paid vacation days
• Flexible working arrangements
• Additional Health insurance
• Training and certifications
• Great working environment and team spirit

Responsibilities:

• Help companies optimize enterprise service experiences using ITIL/ITSM best practices and ServiceNow solutions.
• Understand and assess current ITSM processes.
• Support governance to design and implement improvements.
• Consult, install, configure, and integrate ServiceNow products.
• Develop custom solutions via scripting and application development.
• Create technical documentation.
• Implement, configure, and optimize ServiceNow solutions.
• Integrate ServiceNow with third-party solutions (e.g., LDAP, ERP, DB).
• Perform UAT and knowledge transfer to customers.
• Create reports and generate metrics.
• Understand customer requirements and objectives.
• Be a trusted partner and empower customers.
• Travel up to 25% of the time.

Requirements:

• Minimum 3+ years relevant experience in IT and/or consulting customer-facing role.
• Fluent English (verbal and written)
• BSc or MSc in IT, Business, or equivalent experience.
• Understanding and knowledge of ITIL/ITSM best practices.
• ITIL certification is a plus.
• Excellent IT knowledge, architecture, and multi-tier applications.
• Understanding of relational databases.
• Experience with IT Service Management solutions (ServiceNow, HP/Microfocus Service Manager, BMC Remedy, CA Service Desk, etc.) is a plus.
• JavaScript or other scripting language knowledge.
• Interpersonal skills (leading, communication, negotiation, focus on details, prioritization, decision-making, analytical and problem-solving skills).
• Ability to meet deadlines under pressure.
• Good presentation skills.

What is the last date for applying to the job?

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