Full-Time ServiceNow ITSM Technical Consultant

We are looking for a ServiceNow ITSM Technical Consultant to join our team in Sofia.

We welcome candidates with diverse experience and motivation to excel in the ServiceNow world.

What's in it for you?

• Grow your skills, take on dynamic projects, and become a top-class consultant.
• Transition to services consultancy.
• Develop with our team of IT Service Management and Consultancy experts.
• International projects to showcase your skills.
• Investment in your career and professional development, with a supportive team environment.

Responsibilities:

• Transform employee/customer service experiences by optimizing company processes based on ITIL/ITSM best practices and ServiceNow solutions.
• Understand and assess current ITSM processes, tools, and operating models.
• Support governance for designing and implementing improvements utilizing Service Management.
• Consult, install, configure, and integrate ServiceNow products.
• Develop custom solutions using scripting and application development.
• Prepare technical documentation.
• Implement, configure, and optimize ServiceNow solutions.
• Integrate ServiceNow with third-party solutions (e.g., LDAP, ERP, DB, Inventory).
• Perform UAT and knowledge transfer to customers.
• Create reports and generate metrics.
• Understand customer requirements and business objectives.
• Be a trusted partner, helping customers take ownership.
• Be prepared to travel up to 25% of the time.

Requirements:

• Minimum 3+ years of relevant experience in IT and/or consulting, customer-facing role.
• Fluent English (verbal and written).
• BSc or MSc in IT, Business, or equivalent experience.
• Understanding and knowledge of ITIL/ITSM best practices.
• ITIL certification is a plus.
• Excellent IT knowledge, architecture, and multi-tier application understanding.
• Relational database experience.
• Experience with ServiceNow, HP/Microfocus Service Manager, BMC Remedy, CA Service Desk, or similar is a plus.
• JavaScript or other scripting language knowledge.
• Strong interpersonal skills (leading, communication, negotiation, focus on details, prioritization, decision-making).
• Strong analytical and problem-solving skills.
• Ability to meet deadlines under pressure.
• Good presentation skills.

What we offer:

• Excellent remuneration package.
• 24 paid vacation days.
• Flexible working arrangements.
• Additional health insurance.
• Training and certifications.
• Great working environment and team spirit.

What is the last date for applying to the job?

Which countries are accepted for this remote job?