Full-Time ServiceNow Tech Lead

Role: Support development team by providing guidelines, monitoring quality, and developing complex requirements.

Team & Responsibilities:

• Work with Architects, Developers, and Product Owners across Europe and India.
• Support junior and senior developers, advise Product Owners, and oversee technical delivery.
• Hands-on role, developing independently and helping peers with complex topics.
• Translate user stories into ServiceNow features to minimize customizations.
• Collaborate with ServiceNow Architect and other Tech Leads on design, development, and support of ServiceNow solutions using best practices.
• Deliver ServiceNow CSM, ITSM, and FSM implementations (including core platform implementations, CSM portal enhancements, data integrations, and integrations with 3rd party tools).
• Review and optimize implementations by other developers for low customization, optimal performance, scalability, and security.
• Develop enhancements identified during UAT and potentially review existing designs for improvement.
• Accountable for team's delivery quality and best practice adherence.

Technical Skills:

• 8+ years hands-on ServiceNow CSM and/or ITSM experience.
• Knowledge of Case, Incident, Request management, Service Catalog.
• Portal management and customization.
• ServiceNow Platform and its core features.
• Integrations with 3rd party tools (APIs and Integration Hub).
• Knowledge of Workspaces, UI Builder, Flow Designer.
• Experience with FSM or ITAM (preferred).

Professional Skills:

• ITIL processes knowledge.
• Release management and code versioning best practices.
• Strong problem-solving skills.
• Specification writing (high-level design and troubleshooting guides).
• Testing strategy and execution.
• Agile Methodology (Scrum experience).

Soft Skills:

• Team player, willing to support and assist.
• Proactive, identifying issues and proposing solutions.
• Excellent communication skills (technical and non-technical audiences).
• Excellent English skills.

Benefits:

• Permanent contract.
• Competitive salary.
• Flexible compensation and company benefits.
• 22 vacation days + 2 personal days.
• Flexible working hours and remote work.
• Company training and career development.
• Group company benefits.

Selection Process: Technical assessment required.

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