Full-Time Spotify Customer Service Expert

Ready to rock the customer service world?

Here's your backstage pass to becoming a Spotify Support Superstar:

• Drop beats of wisdom via chat to our awesome users
• Become the go-to guru for "How to" and "FAQ" questions, turning confusion into crystal-clear melodies
• Unscramble account and payment puzzles like a pro DJ, keeping our users' playlists pumping
• Crank up the volume on your troubleshooting skills, fine-tuning the Spotify experience for everyone

Ready to join our chart-topping support team? Here's what you need to hit all the right notes:

• Swedish language skills that would make a poet swoon (C1 level)
• English chops that'll have you harmonizing beautifully with our global audience (B2 or above)
• A valid work permit to work in the EU and permanent residence in Bulgaria
• Flexibility to groove on different shifts, including weekends
• Previous customer service gigs? That's music to our ears!
• Communication skills smoother than a jazz saxophone solo
• A positive attitude that could cheer up even the grumpiest of metal heads
• Ability to break down complex info like it's a sick beat – simple and catchy
• A "can-do" spirit that would impress a rock star

If you've got these qualifications in your repertoire, we can't wait to see you take center stage in our customer service concert!

You will Get:

• Long-term job security with permanent contract
• Additional health insurance and life insurance
• 21 days of paid annual leave
• 1.5h paid breaks per day
• Food vouchers
• Clear career path within the company
• Ability to work from home after training in our modern Sofia office
• Competitive salary
• World-class on-the-job training

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