Full-Time Sr. Business Process Consultant, ITSM Workflow (Federal/TS)
ServiceNow is hiring a remote Full-Time Sr. Business Process Consultant, ITSM Workflow (Federal/TS). The career level for this job opening is Experienced and is accepting Washington, DC based applicants remotely. Read complete job description before applying.
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ServiceNow
Job Title
Sr. Business Process Consultant, ITSM Workflow (Federal/TS)
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Washington, DC
Salary
YEAR $135300 - $236800
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Job Details
The Sr. Business Process Consultant will work with federal customers, guiding them in transitioning business requirements to configuration requirements of ServiceNow SPM products. The goal is to accelerate and drive customer business outcomes.
In this role, you will:
- Serve as the process expert for ITSM workflows, leveraging ServiceNow products with a focus on configuration over customization.
- Drive ITSM and CSDM process definition, re-engineering, improvement, and gap analysis during workshops with key sponsors and stakeholders.
- Lead customer design workshops focused on ServiceNow ITSM functionality and enterprise architecture solutions.
- Partner with customer process owners and SMEs to gather requirements using ServiceNow standard materials and collateral.
- Guide customers in completing documentation such as business requirement workbooks.
- Translate business needs into functional user stories with acceptance criteria, testing strategies, and knowledge transfer plans.
- Advocate for the customer’s needs throughout the engagement.
- Support internal solution testing with technical resources, and guide customer unit and user acceptance testing.
- Prepare customer-facing deliverables with a strong process focus.
- Act as a lead contributor within engagement project teams to deliver successful outcomes.
- Manage multiple, complex projects and initiatives simultaneously.
- Promote continuous improvement practices in delivery and engagement materials.
- Support sales activities when required.
- Mentor and train ServiceNow colleagues and partners upon request.
- Travel up to 50% annually, based on customer and internal needs.
To be successful in this role, you will bring:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- Active U.S. TS clearance
- 5+ years of consulting experience for complex, global organizations.
- 5+ years of ITSM implementation experience as an implementer.
- Familiarity with ITSM frameworks such as ITIL or IT4IT.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Sr. Business Process Consultant, ITSM Workflow (Federal/TS) at ServiceNow is
14th of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Washington, DC
] applicants. .
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