Full-Time Sr Customer Success Manager - Banking

What you get to do in this role:

• Act as an advocate for our customers.
• Oversee a portfolio of customers to help them achieve business outcomes.
• Foster greater adoption and usage of the ServiceNow products.
• Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
• Ensure customers are technically healthy and on the most recent version of our product.
• Leverage existing Success Plays to assist customers, and assist new Success Plays.
• Work with customers to create new use case/success stories.
• Ensure that customers obtain the maximum value from their ServiceNow investment.
• Guide other ServiceNow teams to address customer issues.
• Oversee projects identified by leaders.
• Ensure any escalated clients are resolved quickly.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• Minimum 7 years of related work experience; OR equivalent work experience
• Creativity with comfort running projects independently
• Improve complex issues through analysis and resolution
• Succeed in working collaboratively

What is the last date for applying to the job?

Which countries are accepted for this remote job?