Full-Time Sr. Dir., Product Management - Agentic AI Experiences

ServiceNow is hiring a remote Full-Time Sr. Dir., Product Management - Agentic AI Experiences. The career level for this job opening is Senior Manager and is accepting Addison, Texas based applicants remotely. Read complete job description before applying.

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ServiceNow

Job Title

Sr. Dir., Product Management - Agentic AI Experiences

Posted

Career Level

Full-Time

Career Level

Senior Manager

Locations Accepted

Addison, Texas

Salary

YEAR $250200 - $437900

Job Details

ServiceNow is seeking a high energy executive leader with a passion for driving scale and designing technology solutions.
  • Wow customers and employees with digital experiences.
  • Create unified experiences that empower people.
  • Deliver employee experiences powered by Gen AI.
About the Role: Seeking a visionary Senior Director of Product Management to lead the strategy for customer-facing self-service experiences and the internal, AI-driven platform that empowers Customer Success and Support teams.
  • Provide customers with intuitive self-service options.
  • Equip internal teams with agentic, AI-powered tools.
Key Responsibilities:
  • Unified Experience Strategy: Develop a strategy that connects the customer-facing support experience with the internal agent experience.
  • Strategic Product Leadership: Define a long-term vision for an AI-powered ecosystem of self-service experiences.
  • Roadmap Ownership: Develop and prioritize a unified product roadmap.
  • Customer & Persona Insight: Cultivate empathy for end customers and internal personas' workflows.
  • Agentic & Self-Service Definition: Translate initiatives into detailed requirements.
  • Performance Monitoring: Define and track KPIs.
  • Team Leadership & Mentorship: Lead and mentor a team of product managers.
  • Executive Communication: Present a holistic product strategy to executive leadership.

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Sr. Dir., Product Management - Agentic AI Experiences at ServiceNow is 15th of November 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Addison, Texas ] applicants. .

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