Full-Time Sr. Manager, Product Design

• Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology
• Oversee a portfolio of products, while acting as a mentor & manager to subordinates
• Work closely with Product and Engineering from strategic definition, planning, architecture, and innovation through tactical execution of the Product Roadmaps
• Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
• Assist in conducting user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans
• Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
• Lead your team through rapid iteration of theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions
• Oversee your team's work: detailed mockups, prototypes and behavior specifications
• Understand the company's Design Systems, encourage their application, and contribute to their further development and maintenance.
• Participate in documentation development process such as user experience specifications, testing and evaluation

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Minimum 5+ years of experience managing people and/or leading design teams
• Minimum 9+ years of experience in UX Design and/or Interaction Design field
• Enterprise product design experience in one of the following verticals: IT, Security Operations, Customer Service Management, Human Resources, Performance Analytics, or Consumer Brands
• An inspiring portfolio representing the process you follow to build insanely great experiences
• Expert with Sketch, Photoshop, or other design tools
• Ability to do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools.
• Must have strong written and verbal English communication skills
• Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
• Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
• Must be able to work with minimal supervision in a fluid, fast-paced and truly agile environment
• Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos

• Knowledge of web design technologies (HTML, CSS)
• Experience working in an agile or incremental manner
• Experience working with tools such as ServiceNow, Miro, or Abstract
• Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines

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