Full-Time Sr. Product Manager - Community

The Position: The senior product manager role will support our product offering for community customers. This role needs a strategic thinker with a strong product vision to create a comprehensive community vision and product, operating cross-functionally.

The successful candidate will balance customer-centric design with advanced reporting, build feedback loops, and evaluate legacy product consolidation, transforming the marketplace into a unified experience.

This leader reports to the VP of Product and partners with product leads to formulate a long-term product strategy aligned with business goals.

Who you are: The ideal candidate is a strategic and empathetic leader with experience building and scaling products in a marketplace environment.

They have a deep understanding of customer experience, engagement, and sentiment, with analytical skills to build tools demonstrating tangible value and ROI.

This person identifies crucial features, uses customer understanding, data, and intuition to create a future-forward product strategy, and thrives in cross-functional settings.

What you will do:

1. Product Vision and Strategy: Support and lead product vision development, creating a roadmap that prioritizes features and user experiences for community customers. Define OKRs aligned with business goals.
2. Customer Engagement and Research: Develop feedback loops for community customers to share experiences and needs. Ensure insights drive product updates and improvements. Build mechanisms for customers to see feedback in action.
3. Customer-centric Design: Collaborate with engineering, design, and UX teams to create community-focused features. Prioritize intuitive and responsive design, develop and integrate personalized recommendations.
4. Detailed ROI Reporting and Performance Tracking: Establish ROI and performance tracking systems. Evaluate comparison tools and analytics dashboards, empowering customers to make data-informed decisions.
5. Customer Data-Collection: Lead integrations and data-collection initiatives with customers.
6. Product Consolidation Strategy: Strategize and manage the migration of legacy products to align with the new strategic vision, ensuring minimal disruption for customers.
7. Leadership and Cross-Functional Collaboration: Serve as the primary contact for product strategy. Foster collaboration with engineering, design, customer support, and data science teams. Guide and mentor others.

Required Skills and Competencies:

• Product Experience: 5+ years of product management experience.
• Strategic Vision and Execution: High-level strategic thinker, translating vision into actionable plans.
• Data-Driven Decision Making: Strong analytical skills, using reporting tools (Tableau, Amplitude, Databricks).
• User-Centric Mindset: Passion for understanding user needs, building products that deliver value.
• Cross-Functional Leadership: Leading and inspiring cross-functional teams.
• Product Transition: Successfully navigating product transitions and legacy system management.
• Communication Skills: Excellent communication and storytelling abilities.
• Adaptability and Problem Solving: Proactive problem solver, adaptable to a fast-paced environment.

Why Join Us?: Exceptional opportunity to be part of developing a transformative product that shapes the future of serving community customers.

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