Full-Time Sr. Technical Consultant, ITSM Federal - TS Clearance

The Sr. Technical Consultant, IT Workflow is the functional and technical expert of a customer engagement team, consulting with customers and configuring the ServiceNow IT Service Management products based on configuration best practices.

• Be the technical expert in how to best support IT by configuring IT Service Management Service Delivery using ServiceNow best practices.
• Support the engagements efforts for IT specific process definition, re-engineering, improvement and gap analysis.
• Advise customers in their efforts to take advantage of the ServiceNow IT Service Management Solution’s standard capabilities.
• Lead customer design workshops focused on ServiceNow Platform and IT Service Management Solution technology.
• Guide customers in completing required documentation for technical aspects of the solution.
• Draft technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer.
• Guide and provide oversight/training for the customer’s future system administrators.
• Lead technical aspects of project delivery and solution delivery for engagements.
• Be a lead member of an overall engagement project team.
• Develop required integration components (SSO, LDAP, etc.) with multiple systems.
• Develop required portal components.
• Prepare customer-facing deliverables focused on the technology.
• Juggle multiple and complex projects/initiatives.
• Promote continuous improvement practices for delivery/engagement materials.
• Support specific sales activities when required.
• Provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem.
• Up to 50% travel annually.

To be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. United States Top Secret Clearance. At least 5 years of configuration/development experience for complex technologies – inclusive of integrations and portals. Demonstrated ability to influence and consult in an IT environment. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.). Strong understanding with leading IT and related systems and tools such as Teams, Workday, JIRA, etc. Proven team player and team builder

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