Full-Time Staff Business Analyst

About Gladly: Gladly is a customer-centered, AI-powered customer support platform. It integrates various channels (voice, email, SMS, chat, social messaging, and self-service) into a single conversation stream. Companies like Allbirds, Bombas, Crate & Barrel, and Warby Parker use Gladly.

The Team: The position sits within the Revenue Operations team reporting to the Director of RevOps. The RevOps team designs integrative systems & processes, creates an optimized tech stack, and measures business performance.

The Opportunity: This Staff Analytics Engineer will accelerate business growth through data-driven insights. Key responsibilities include revenue forecasting, identifying high ROI initiatives, and developing/tracking KPIs.

What You'll Do:

• Own revenue forecasting & modeling (pipeline, opportunity forecasting, sales velocity, etc.)
• Identify high ROI motions (channels, programs, campaigns)
• Build data architecture roadmap
• Use data analysis tools for strategic decision-making
• Create/maintain dashboards & reports for revenue metrics
• Collaborate with functional teams for data-backed insights
• Configure/implement data capture practices (automation)

What We're Looking For:

• 8+ years experience in Revenue Operations, marketing/sales/cs operations (3+ years in a senior analytical position)
• Proficiency in data analysis tools & data visualization software
• Knowledge of CRM, sales/marketing/cs automation platforms (e.g., Salesforce, Marketo)
• Familiarity with sales/marketing/cs tools
• Strong project management & leadership skills
• Adaptability & problem-solving skills

Why Join Gladly: Gladly offers competitive compensation, stock options, comprehensive benefits, paid time off, parental leave, remote work with in-person gatherings, and professional growth opportunities.

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