Full-Time Staff Inbound PM - Gen AI Platform and AI Agents

• Strategic Planning: Guide roadmap development and feature prioritization for the AI Agent Platform, aligning with business and user needs.
• Innovation & Insight: Stay current with emerging trends in AI and platform technologies. Offer thoughtful, research-based recommendations to product leadership.
• Solution Development: Rapidly design and prototype technical solutions using a range of AI frameworks.
• Collaborative Execution: Partner across diverse, cross-functional teams to co-develop and launch innovative PoCs.
• Communicate & Iterate: Clearly present PoC solutions to customers and internal stakeholders. Gather feedback with openness and iterate for continuous improvement.
• Customer Collaboration: Engage directly with customers to co-create solutions. Understand their goals, challenges, and needs to ensure effective and adaptive outcomes.
• Measurement & Learning: Partner with stakeholders to define success metrics (KPIs), design processes for tracking them, and document outcomes to inform future efforts.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Product Management Expertise: 8+ years of experience in product management within Agile environments.
• Platform Knowledge: In-depth understanding of the ServiceNow platform’s capabilities, modules, and features.
• Technical Fluency: Proficiency in Agile and ServiceNow development; experience with Large Language Models and AI technologies is a plus.
• Team Collaboration: Proven experience working across teams, including Product Management, Design, Engineering, and Business Units.
• Customer-Centered Approach: Ability to listen deeply to customers, understand their needs, and translate insights into actionable solutions.
• Inclusive Communication: Strong verbal, written, and presentation skills, with a focus on making technical concepts accessible to all audiences.
• Analytical & Creative Problem-Solving: Skilled at approaching problems with curiosity, data-informed thinking, and creativity.
• Insight-Driven Analysis: Ability to apply data analysis to guide thoughtful, inclusive decision-making.
• Adaptable & Curious Mindset: Passion for continuous learning, innovation, and working in collaborative, evolving environments.
• Technical Collaboration: Comfort working alongside technical teams to navigate challenges and explore opportunities. Familiarity with AI/ML concepts and data science is a bonus.
• Human-Centered Design: Experience applying design thinking to build inclusive, user-focused solutions.

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