Full-Time Staff Outbound Product Manager

• Define and deliver executive-level messaging, packaging, and suite narratives for the Core Business Suite SKU.
• Partner with enterprise sales to co-pitch the suite to CIOs and executive buyers.
• Build GTM content: enablement playbooks, best-practice assets, industry briefs, and product positioning.
• Rally cross-functional stakeholders to ensure unified execution across launch, adoption, and enablement.
• Bring back voice-of-customer insights from the field and other interactions to influence roadmap, packaging, and pricing strategies.
• Monitor adoption metrics, trends, and market dynamics—adjust GTM strategies to maximize uptake and expansion.
• Enable field teams with suite playbooks, positionings, and sales tools.
• Represent ServiceNow externally at executive briefings, events, and with pundits as a trusted ESM thought partner
• Act as a thought partner in ESM, bringing cross-market insights to influence roadmap and strategy.
• Mentor peers and contribute to the growth of outbound product management at ServiceNow.

• Experience in leveraging or critically thinking about how to integrate AI into work processes.
• 8+ years in outbound product management, GTM strategy, or product marketing principal roles.
• Deep Enterprise Service Management (ESM) knowledge, especially ITSM, HR services, and cross-departmental workflows.
• Proven ability to pitch complex SaaS solutions to CIOs and senior executives.
• Strong collaboration experience with enterprise sales teams to drive pipeline and win rates.
• Expertise in packaging, pricing, positioning, and product differentiation.
• Exceptional storytelling, communication, and executive presence skills.

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