Full-Time Staff Product Manager, Payments

We’re seeking a high-performing Staff Product Manager to lead the evolution of Ignition’s Payments product, owning the infrastructure, capabilities, and customer experience that power how service businesses get paid.

Your focus will be ensuring we prioritise and deliver the right roadmap, build robust and delightful payment experiences, and drive adoption, engagement, and utilisation across our customer base.

You’ll operate as the product execution and systems leader for Payments: defining strategy through a product lens, translating customer, market, and operational insights into clear priorities, and working hands-on with Engineering and Design to deliver a world-class payments platform.

• Own the Payments product roadmap: Define, prioritise, and execute against product strategy across payment rails (ACH, PAD, card, etc.) and global markets.
• Translate commercial objectives into product strategy and execution plans, ensuring alignment without conflating ownership.
• Develop a deep understanding of customer and market payment pain points.
• Manage capabilities such as onboarding, payouts, reconciliation, fraud/risk controls, and reporting.
• Collaborate with Engineering and Design: Lead discovery, requirements definition, and delivery.
• Partner cross-functionally with Product Marketing, Sales, Customer Success, Support, and Fraud/Risk Ops.
• Drive adoption and utilisation: Use quantitative and qualitative insights to identify barriers to activation.
• Build a culture of experimentation and learning.
• Be data-driven and outcomes-focused: Define success through customer and business metrics, not feature output.
• Optimise systems and scale.

• 7+ years of product management experience, with 3+ years in Payments or FinTech.
• Strong technical fluency in payment rails.
• Proven ability to deliver high-availability financial systems.
• Demonstrated success using data and experimentation.
• Strong customer empathy.
• Exceptional collaboration skills.
• Adept at structuring ambiguous problems.
• Clear, concise communicator.

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