Full-Time Staff Technical Product Manager, Learning

About ServiceNow Digital Technology: We are a forward-thinking IT department focused on transformation, experience, AI-driven automation, innovation, and growth. Our mission is to deliver exceptional experiences for customers and employees, accelerating ServiceNow's position as a leading enterprise software company.

About this Role: Are you passionate about designing digital learning experiences? This Product Manager role focuses on developing and managing innovative, user-centric digital learning solutions.

Responsibilities:

1. Own and manage critical features and experiences for our business and key market segments.
2. Design and deliver seamless digital learning experiences for users, customers, and employees.
3. Develop foundational UX components for consistent learning experiences.
4. Manage content strategies to ensure learning materials align with objectives and user needs.
5. Create detailed technical requirements (user stories, etc.) to guide development.
6. Collaborate with cross-functional teams (content, design, engineering, etc.).
7. Engage with internal and external customers to understand their learning needs.
8. Assess technical feasibility and seek support from other tech teams.
9. Define product performance metrics based on research and feedback, focusing on learner engagement and success.
10. Deliver products iteratively, from Proof of Concept to launch, incorporating feedback at each stage.
11. Ensure timely product delivery and coordination across teams.
12. Address technical challenges and coordinate solutions to ensure a robust and scalable LMS.
13. Ensure product compatibility and integration across platforms and devices.
14. Manage user documentation for learners and instructors.
15. Stay current with emerging technologies and contribute to innovative learning solutions (AI personalization, gamification, etc.).
16. Build relationships with key decision-makers in education and training departments.

Deliverables:

• Product specifications
• KPIs for learning outcomes
• Product hypotheses and experimentation strategies
• Use cases and user stories
• Pitch presentations and one-pagers for stakeholders
• Acceptance criteria
• Functional documentation and adoption strategies

Qualifications:

• 8+ years of Product Management experience, with e-learning experience preferred.
• Hands-on experience in developing and managing consumer-focused digital products.
• Ability to lead and influence business and technical teams.
• Familiarity with SaaS/cloud-based solutions, especially in education technology.
• Background in software development, testing, or consulting (Experience with the Now Platform is a plus).
• Agile methodology and tools expertise (Confluence, Jira, Slack).
• Experience working for leading SaaS companies with diverse customer bases.
• Experience with technical delivery teams using continuous delivery for launches.
• Strong analytical skills and attention to detail.
• Excellent communication and stakeholder management skills.

What is the last date for applying to the job?

Which countries are accepted for this remote job?