Full-Time Strategic Operations Manager – Product Excellence

As the Strategic Operations Manager – Product Excellence, you will lead analytics, reporting, and strategic projects. You will partner with the Product Excellence Leadership Team, STEP, and CEG Ops to drive data-driven decision-making, OKR alignment, and business rhythm reporting. This role requires strong analytical skills, operational discipline, and the ability to translate complex data into actionable insights while managing projects end-to-end. You will serve as a trusted advisor to the Product Excellence Leadership Team.

• Lead reporting for PEx, including performance tracking, monthly business reviews, and executive readouts
• Structure complex business problems, develop hypotheses, perform analyses, and deliver insights and recommendations through high-quality presentations and storytelling
• For strategic initiatives, align stakeholders across functions, including senior and executive leadership, to drive clarity and collaboration across the organization

• Monitor, analyze report on OKRs and other key Product Excellence metrics
• Prepare forward-looking business insights, materials, and recommendations to support leadership meetings, QBRs, and planning engagements
• Design and manage scorecards and KPIs; ensure alignment with corporate targets and cascading goals

• Manage strategic projects end-to-end; create workback plans, manage XFN teams, report updates to executives, set resulting metrics
• Serve as an operational thought leader who brings clarity to ambiguity and accelerates decision-making

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Proven experience managing analytics, reporting, business operations or strategy within a SaaS or enterprise technology organization
• Strong analytical and problem-solving skills; ability to synthesize data into strategic insights and recommendations
• Expertise in dashboard creation and performance reporting (e.g., CSP, Tableau, Power BI, or equivalent)
• Experience with OKR governance, performance tracking, and business rhythm reporting (MBR, QBR, QPR)
• Excellent communication, stakeholder management, and data storytelling skills, with a focus on executive-level visibility

What is the last date for applying to the job?

Which countries are accepted for this remote job?