Full-Time Student Success Technical Support
OffSec is hiring a remote Full-Time Student Success Technical Support. The career level for this job opening is Entry Level and is accepting Philippines based applicants remotely. Read complete job description before applying.
OffSec
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About OffSec
Founded in 2007 by the creators of Kali Linux, OffSec is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.
Become a part of our global presence and work from anywhere.
With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities.
About the Job
The Student Success Technical Services (SSTS) role plays a crucial role in providing technical support and mentorship to OffSec learners.
You will be responsible for troubleshooting technical issues, guiding learners through OffSec’s learning materials, and providing support in key areas such as networking, Linux, and Windows systems.
You will collaborate with cross-functional teams to enhance processes, validate product features, and contribute to successful learner outcomes.
Duties and responsibilities
- Provide general and technical support for learners via chat and email.
- Offer technical support for networking, Linux, and Windows systems.
- Mentor learners by providing guidance on OffSec’s foundational learning materials.
- Grade exams for OffSec certifications.
- Test, verify, and validate OffSec products, lab systems, and features.
- Collaborate with cross-functional teams to troubleshoot issues.
- Take initiative in developing, improving, and implementing processes.
Qualifications
- BS Degree in Computer Science or Information Security
- Strong knowledge of networking, virtualization, Linux, and Windows systems.
- Excellent written and verbal communication skills.
- Strong analytical and investigative skills.
- Experience in guiding or mentoring individuals in cybersecurity subjects.
- Ability to develop and improve processes.
- Excellent interpersonal and customer service skills.
Desired Skills
- Growth mindset
- Strong attention to detail
- Knowledge of networking, virtualization systems, and operating systems
- Experience with scripting and automation (Bash, Python, PowerShell, JavaScript)
- Prior experience in tech support
- Experience with ticketing systems, social networks, and network monitoring tools
Working conditions
This role is a full-time salaried position.
Work hours are flexible and will be performed from a home office.