Full-Time Supervisor - Screening - Patient Navigation

We are seeking a Supervisor of Screening Patient Navigation to lead a growing team supporting patients undergoing preventative cancer screening, specifically for our Guardant Shield test.

Responsibilities:

• Supervise a team of Patient Navigation Specialists supporting Guardant Shield screening test patients.
• Guide the team in managing high-volume patient workflows and improving sample return rates and test completion.
• Monitor performance, provide coaching, and encourage professional growth.
• Oversee escalated cases related to eligibility, test instructions, provider coordination, and compliance.
• Collaborate with Marketing, Sales, and Product teams to support patient awareness and engagement strategies.
• Track KPIs such as patient follow-through, engagement, and return rates to identify improvement opportunities.
• Develop SOPs and scripts specific to screening workflows.
• Drive continuous process improvements for the screening program with a patient-first mindset.

Qualifications:

• Bachelor's degree in Public Health, Health Education, Healthcare Administration, or related field preferred.
• 5+ years of experience in patient navigation, public health, preventive medicine, or diagnostics, with leadership experience strongly preferred.
• Passion for early cancer detection and preventive healthcare.
• CRM experience (Salesforce preferred) and strong Excel/data analysis skills.
• Clear, empathetic communication and people management skills.
• Adaptability in a startup-like, rapidly growing environment.
• Bilingual English/Spanish or other language fluency is a plus.

Work Model: Hybrid

Salary: $78,200 - $107,530 (US).

Other Details:

• Employee may be required to lift routine office supplies and use office equipment.
• Majority of the work is performed in a desk/office environment.
• May be exposure to high noise levels, fumes, and biohazard material in the laboratory environment.
• Ability to sit for extended periods of time.

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