Full-Time Support Account Manager - Federal

• Serve as a trusted advisor across a portfolio of strategic customers.
• Deliver data-driven insights to customers.
• Coordinate regular engagement with stakeholders.
• Collaborate with internal teams to advocate for customer needs.
• Contribute to internal and external data intelligence initiatives.
• Act as an initial point of contact for impacting business critical issues

• Experience in leveraging or thinking about how to integrate AI.
• Basic technical knowledge of Cloud Solutions and Software architecture.
• Understanding of best practices in IT (ITIL, Project Management).
• Basic understanding of the working of AI-powered tools.
• Analytical mindset with interest in analysis and reporting.
• Adaptable and comfortable in a fast-paced environment.
• Self-starter with the ability to work with limited supervision.
• Strong interpersonal and communication skills.
• Effectively manages conflict to foster productive outcomes
• Ability to coordinate tasks and responsibilities.
• Ability to understand the customer's planned activities, projects and events
• Ability to identify, assess, prioritize, and mitigate risks.

• Familiarity with ServiceNow or similar ITSM/digital workflow platforms
• Experience working with large-scale customer environments
• Knowledge of data visualization or reporting tools
• Project or program coordination experience

What is the last date for applying to the job?

Which countries are accepted for this remote job?