Full-Time Support Agent II

The Support Agent will serve as a key point of contact for support-related issues. The ideal candidate will have exceptional customer support skills, sound technical acumen, and the ability to communicate effectively with educational staff via phone, email, chat, and virtual meetings.

In addition to demonstrating technical skills in all types of devices, we require experience in efficiently guiding others to successfully use online-based education solutions over the phone, email, and virtual meetings.

Quick problem solvers with the ability to prioritize helping a large customer base will thrive in this growing, fast-paced environment.

Manage multiple new tickets in your queue while also handling updates from clients on existing issues.

Resolve routine, as well as complex problems, and effectively communicate solutions or requested customer information.

Respond to customer queries (both internal and external) within timelines through various modes (e.g., calls, chat, email).

Proactively analyze customer needs and consult with relevant departments as necessary.

Troubleshoot complex customer issues on supported operating systems and browsers.

Support internal and external projects by working collaboratively in teams and committees.

Maintain expected levels of representative metric goals; Adhere to case management guidelines.

Assist and support early career team members and new hires, as required.

What is the last date for applying to the job?

Which countries are accepted for this remote job?