Full-Time Systems Analyst

Coordinates with various internal stakeholders including TIM team, finance, grant managers, the Institutional Funding Team, and the global Oxfam Project team to ensure systems and data support business objectives effectively. Part of this coordination includes ensuring manager is informed about the progress of a project(s) and sharing updates with Oxfam Partnership Platform (OPP) stakeholders.

Purpose of the Position The Systems Analyst is responsible for managing and providing technical oversight for our grant management systems, third-party applications, and the integration points between these systems and our Enterprise resource planning (ERP) systems. Additionally, this role is responsible to support the organization’s reporting needs through data extraction and analysis.

Primary Responsibilities

1. System Administration
• Conduct detailed analysis of business processes and requirements.
• Perform routine maintenance and upgrades of multiple Salesforce Platforms including third-party applications.
• Monitor system performance and ensure data security and compliance with relevant regulations.
• Oversee user account and license management.
• Manage system backups and recovery plans to ensure system security and data integrity.
• Manage relationships with vendors to ensure ongoing support is in place and that issues are resolved promptly and effectively.

2. Reporting, Analysis, and Data Extraction
• Design and develop dashboards and reports using data from various systems, including ERP and other business applications.
• Schedule monthly, quarterly, and annual data pulls and manage reporting needs.
• Fulfill ad hoc report/query requests and identify opportunities for self-serve reporting options.
• Maintain and ensure dashboard reporting(s) are ready and accurate.
• Upload data as needed and work toward automating data loads to streamline process.
• Advocate and support the enhancement of the organization’s data culture through active participation.

3. Support, Training, and Documentation
• Provide technical expertise by troubleshooting and resolving help requests, addressing user questions from various countries.
• Collaborate with global system administration team and/or vendors to identify and fix issues or bugs.
• Provide technical expertise to support various teams in using and understanding system functionalities.
• Document system processes and configurations.
• In collaboration with internal stakeholders, develop and maintain user guides, and conduct training sessions that support end-users adoption and proficiency.

4. Continuous Improvement and System Enhancements
• Monitor system performance and coordinate with internal stakeholders to gather and defining requirements for ongoing system improvements.
• Coordinate with the ERP Team to identify and support enhancement implementation process to increase operational productivity.
• Work with vendor(s) to ensure enhancement requests are prioritized and advocate for feature enhancements.
• Stay informed of new system functionalities and release updates to leverage new features for business optimization.
• Perform other duties as assigned.

Position Expectations

• Will stay abreast of professional standards, trends and issues affecting this set of responsibilities, demonstrating continuous learning of the field.
• Will work effectively and collaboratively in support of building a team-based, problem-solving work culture treating all persons with dignity and respect and will be familiar with and committed to Oxfam America mission, values, and goals.
• Will have a fundamental understanding of gender justice and diversity within key areas of responsibility and a commitment to promoting gender justice, racial equity, and diversity in our workplace and programs.
• Within key areas of responsibility, will have a commitment and be accountable for activities contributing towards a safe and accountable workplace environment, projects and relationships for staff, partners, and the communities we serve.

Education Certifications in computer science or related field(s), Associate degree, some studies in pursuit of Bachelor’s Degree, or a computer science or a related discipline or equivalent.

Experience and Core Competencies 3-5 years of experience in systems analysis, project management, with a focus on grant management systems, ERP, and third-party applications. 1-3 years of experience in a Salesforce system administration role, preferably in the non-profit sector. and/or Salesforce System Administrator Certificate. 1-3 years of experience developing reports, dashboards, and data management. Advanced Excel skills, including formulas and conditional formatting, as well as other Business Intelligence tools for data analysis. A passion for exploring new technologies, learning rapidly, and leveraging tools to solve real-world business challenges. Strong analytic skills, and understanding of system security, backup, and recovery procedures. Highly organized, excellent problem-solving skills, detail oriented, and collaborative. Passion for working with and enabling others to effectively leverage data and systems. Excellent interpersonal and communication skills across departments and levels.

Preferred Qualifications Salesforce Business Analyst and/or Platform App Builder certification. Experience with AmpImpact, Vera Solutions. Knowledge of AI. Knowledge of Process Automation/Flows in Salesforce. Understanding of Azure Data services ecosystem

Salary Range $70,000 - $78,000

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