Full-Time Technical Manager - Consumer Products NA

Position Overview: The Technical Manager – Softlines provides expert Product Integrity Technical Support to internal and external stakeholders. This role serves as a technical leader, sharing knowledge and ensuring professional handling of daily client requests, issues, and complaints. It facilitates communication between clients and the Eurofins global network while administering programs to ensure compliance, safety, and quality in Softline products.

Key Responsibilities:

1. Technical Support & Guidance: Provide expert advice on testing protocols, procedures, and results to address customer inquiries. Troubleshoot technical issues and collaborate with internal teams for timely resolutions. Serve as the technical liaison between clients and Eurofins global network, ensuring clear and consistent information.
2. Regulatory & Compliance: Stay updated on current regulatory, safety, and quality requirements (e.g., CPSIA, Prop 65). Communicate relevant regulatory updates and compliance guidelines to clients and internal teams.
3. Client Collaboration & Development: Assist clients in developing and updating specifications and procedures for both new and existing products. Participate in retailers’ seasonal product line reviews and product development meetings to identify potential issues and offer technical recommendations. Support clients on special projects, including system updates and material development procedures, and assist in training their teams.
4. Training & Knowledge Sharing: Facilitate periodic training sessions for internal business development (BD) teams, providing technical updates and best practices. Attend scientific workshops, seminars, and corporate training sessions to expand expertise. Offer technical and safety presentations to clients as needed.
5. Cross-Functional Engagement: Collaborate with cross-functional teams (e.g., Sales, BD, Operations) to align technical services with overall business goals. Leverage technical expertise to identify new service opportunities and support business growth.

Minimum Qualifications:

• Bachelor’s degree in relevant fields (e.g., Analytical Chemistry, Materials Science, Textile Chemistry).
• Proven experience collaborating with industry standards organizations (e.g., ASTM, AATCC).
• Experience with softlines or hardlines products.
• Demonstrated product integrity or quality assurance experience in textiles, footwear, or chemicals.
• Familiarity with CPSIA, Prop 65, or a strong desire and aptitude to learn these regulations.
• Authorization to work in the U.S. indefinitely without restriction or sponsorship.

Ideal Candidate Attributes:

• Strong understanding of textile and footwear testing methodologies and quality standards.
• Detail-oriented with excellent organizational skills.
• Effective verbal and written communication abilities.
• Proven aptitude for learning and applying new regulations and standards quickly.
• Team player with the ability to influence and guide stakeholders.
• Strong analytical, communication, and problem-solving skills.
• Ability to manage multiple projects and work collaboratively with cross-functional teams.

Position Details: Full-time remote position, Monday-Friday, 8:00 AM - 5:00 PM, with overtime as needed. Candidates currently living in the Northeast are encouraged to apply.

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