Full-Time Technical Product Specialist - Onboarding

We are seeking a Technical Product Specialist to join our team and manage client onboardings.

This customer-facing role requires the ability to plan and track onboarding tasks, explain the technical specifications of our product, and coordinate internal tasks and dependencies with other teams within Experian.

The ideal candidate will provide dashboards on onboarding status to leadership and define strategies for improvement and efficiency.

Additionally, this role involves tracking metrics to capture the efficiency of the onboarding process, ensuring a seamless and effective experience for our clients.

Responsibilities include:

• Manage client onboardings, ensuring a seamless experience.
• Plan and track onboarding tasks, coordinating internal dependencies.
• Explain technical specifications of the product (API, JSON, AWS, monitoring, troubleshooting).
• Basic understanding of Database tables and analytical tools (Excel, Tableau).
• Communicate with technical and product management teams to resolve issues.
• Work with Product Manager and stakeholders to understand the business problem and voice of the customer.
• Review and support product documentation.
• Provide regular status updates to clients.
• Assist Clients in establishing Connectivity for Integrations.
• Develop and present dashboards on onboarding status.
• Develop and implement onboarding strategies.
• Identify and track key metrics for onboarding process efficiency.
• Continuously improve onboarding processes based on feedback.
• Collaborate with stakeholders to align onboarding strategies with overall business goals.

Qualifications:

• Bachelor’s degree in engineering or Business Administration preferred.
• 3+ years of relevant technical product management experience in technical product development roles focused on client onboardings.
• 3+ years of experience with new product planning and delivery (concept to launch).
• Experience defining and developing technical products to meet customer requirements.
• Proven experience establishing new cross-functional processes and creating project plans for complex projects.
• Highly entrepreneurial and comfortable in a fast-paced environment.
• Excellent interpersonal skills and ability to communicate effectively with diverse technical and non-technical groups.
• Strong communication and project management skills.
• Familiar with API systems, JSON, AWS, Excel, Tableau, and other monitoring/troubleshooting techniques.

What is the last date for applying to the job?

Which countries are accepted for this remote job?