Part-Time Weekend Claims Handler

Weekend Claims Handler

Location: Home-Based

Position: Fixed Term

Hours: 17 hours per week on a 3 week rolling Rota, hours between 08:00 and 18:30 on Saturday & Sunday. Successful candidates must be able to commit to Monday - Friday training for the first two weeks.

What will your day look like:

• Respond to inbound calls from home emergency insurance customers
• Ensure the correct information gets to the right people, you’ll be confident in your written and verbal correspondence and checking policy cover
• Review and set up new claims, appointing contractors and updating claims on internal systems
• Responsible for validating the policyholder, diagnosing the issue and deploying the appropriate trade contractor, keeping the customer informed throughout
• Take excess policy payments, arrange boiler services and negotiate with contractors
• Opportunity to multi skill across many insurance product lines

Knowledge and Abilities:

• Your professional and amiable approach
• Experience in a ‘First Notification of Loss’ (FNOL) for an Insurer or Claims Handler is an advantage
• Previous contact centre experience is an asset but is not essential
• Excellent telephone manner with strong customer service skills and the ability to think on your feet
• Demonstrate strong attention to detail in all tasks
• Self-motivated and engaged
• Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes
• Ability to use ‘soft skills’ such as empathy, tact, assertiveness and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident
• PC literate with excellent administrative skills

What is the last date for applying to the job?

Which countries are accepted for this remote job?