Full-Time Account Manager (Digital)

Account Manager (Digital Marketing Agency): As the Account Manager, you own day-to-day client relationships, direction, project execution, and client success.

This role is ideal for an omnichannel campaign expert, strong client relationship manager and problem-solver.

You will manage a team of Coordinators, guiding their development in winning, managing, and growing client business.

Ideal Candidate Profile: Proactive, critical thinker, and mentor.

Key Responsibilities:

• Head of communications and main point of contact for assigned accounts.
• Effective communication, prioritization, and strategic decision-making between agency teams (Ops, Design, Marketing) and clients.
• Strong understanding of client brand, industry, culture, and competition.
• Establish project plans and timely execution for campaigns, branding, and other deliverables.
• Review and provide feedback on deliverables, aligning with client goals.
• Cultivate strong relationships with clients and internal teams.
• Identify areas for account growth and innovation through strategic solutions and recommendations.
• Mentorship and management of team members through leading by example and fostering talent.
• Problem-solving and innovation for emerging challenges.
• Sharing learnings, best practices, and innovative wins across the organization.
• Ensuring KPI attainment through performance monitoring, insightful strategy development, and strong team collaboration.
• Client consultation, education, and negotiation.
• Present recommendations and ideas to clients and internal teams.
• Educate clients on latest trends, best practices, and technological advancements.

Must-Haves:

• Excellent communication skills to craft consistent messaging for executives, team members, and clients.
• Successful media team management (project management, feedback, efficiency).
• Task follow-up to meet project deadlines across multiple projects.
• Strategic thinking balancing long-term strategy with short-term results.
• Analytical skills to dissect data and derive business-driving insights.
• Natural leadership abilities to motivate, coach, and drive teams.

Benefits:

• Competitive pay
• Paid time off
• 100% Remote work

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