Full-Time Administrative Operations & Marketing Coordinator

• Assist in coordinating daily delivery operations, including driver assignments, route planning, and ETA communications.
• Serve as a primary point of contact for drivers and clients for status updates, issue resolution, and service inquiries.
• Collect, organize, and maintain Proof of Deliveries (PODs) and other delivery documentation; ensure accuracy and timeliness.
• Assist in maintaining operation systems (CRM, GDS, email) and ensure data integrity.
• Support outbound marketing and lead-generation activities for multiple companies; respond to inquiries and nurture prospects.
• Create and manage email communications, calendars, and follow-ups for campaigns.
• Track marketing activity and report on basic metrics (open rates, response rates, lead conversions).
• Demonstrate an interest in sales by actively assisting in identifying, qualifying, and pursuing new leads and potential clients; coordinate with sales efforts to convert leads into paying customers.
• Own and execute the social media presence of multiple companies (LinkedIn, Facebook, Instagram, X/Twitter as appropriate).
• Generate and send client invoices, process payments, and track accounts receivable.
• Post job openings, screen resumes, conduct initial phone screens, and coordinate interviews.
• Maintain applicant tracking, schedule interviews, and manage onboarding of contractors as required.
• Act as the main point of contact for candidates and new hires; ensure compliance and documentation.

• Education: High school diploma or equivalent; associate degree or bachelor’s.
• Experience: 2+ years in administrative support, operations coordination, marketing, or small business administration; experience in logistics or courier/home delivery is a plus.
• Software: Proficiency with Microsoft 365 or Google Workspace; basic design/graphics tool comfort (Canva, Adobe Spark) is a plus.
• Communication: Demonstrated excellent written and verbal communication; professional phone etiquette.
• Social media: Comfortable creating content, scheduling posts, and engaging with audiences; basic analytics understanding.
• Organizational skills: Strong multitasking, time management, and attention to detail; ability to prioritize in a fast-paced environment.
• Problem-solving: Proactive, self-starter with good judgment and a customer-service mindset.
• Recruiting: Familiarity with posting roles, screening applicants, and onboarding processes.
• Availability: Willingness to work flexible hours as needed to support operations.
• Reliability, integrity, and ability to handle confidential information.

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