Full-Time Incentives Coordinator

• Comply with company standards across all incentive operations.
• Process standard and non-standard incentive payments accurately and promptly.
• Maintain organised and secure server folders consistent with data protection policies.
• Coordinate with Client Service Teams on non-standard incentive arrangements.
• Audit incentive projects to verify the accuracy of cost allocation.
• Maintain and update systems and trackers to reflect current payment status.
• Validate information and coordinate with support teams to resolve failed payments.
• Execute system corrections following authorised procedures.
• Support other teams (Finance, CST Operations, Support) as required.
• Perform periodic internal control checks.
• Monitor key performance indicators to drive continuous improvement.
• Identify process inefficiencies and collaborate with operations and finance teams to implement improvements.
• Prepare periodic management and performance reports.
• Maintain awareness of fraud prevention and risk-mitigation measures.
• Develop proficiency in relevant payment systems and data-management software.
• Undertake additional ad-hoc tasks within the scope of the role

• Monitor the Incentives inbox to meet the 24-hour response.
• Manage and resolve internal and external incentive-related queries.
• Prepare and issue incentive statements to respondents.
• Coordinate communications and follow-ups across departments.
• Provide regular updates to Panel Support and Client Service Teams.

• Track and process studies with special incentive arrangements.
• Verify documentation and ensure all required information is accurate.
• Coordinate with internal teams and external vendors to complete payments.
• Communicate clearly and promptly with respondents.

What is the last date for applying to the job?

Which countries are accepted for this remote job?