Full-Time APAC Web3 Marketing Manager Hong Kong

About the Role

Serotonin is looking for an experienced Marketing Manager to join our APAC team as a strategic operations specialist. This role focuses on driving operational efficiency and profitability for APAC clients by developing and executing effective processes across teams.

Responsibilities

• Ensure timely delivery of client work, overseeing all aspects of strategic client accounts including project management, documentation, timelines, resource allocation, and profitability.
• Leverage PR expertise and deep knowledge of web3 media to craft impactful narratives, boost brand visibility, and foster authentic connections within Hk's local web3 community.
• Cultivate and maintain relationships with local web3 media, industry leaders, and influencers to amplify reach.
• Develop and refine a streamlined client operations process, from kickoff to project closure, collaborating closely with the APAC Marketing Director on project needs and execution.
• Set deadlines, update project management software, and follow up with internal and external teams to maintain operational efficiency.
• Guide team adherence to processes and timelines established by Serotonin, serving as the primary contact for client communications and issues.
• Manage meeting logistics, including agendas, note-taking, follow-up actions, and regular updates on OKRs, KPIs, and quarterly reviews.
• Distribute key strategic documents to Marketing Directors or advisors and flag delivery issues to leadership for prompt resolution.

Requirements

• 3+ years of experience in client services operations within a marketing environment.
• Agency experience required, with a preference for PR or digital agencies.
• Proficiency in the local language and strong fluency in English are essential.
• Actively engaged in the local web3 community, with demonstrable involvement.
• Proven ability to develop and grow client relationships over time.
• Solid understanding of digital marketing, including SEO, paid media, CRO, and related areas.
• Experience in effectively supporting high-performing teams.
• Exceptional communication skills.

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