Full-Time Application & Production Support Specialist

RRD is seeking an Application & Production Support Specialist to join our team!

The ideal candidate will have experience working with ActiveBatch & Globalscape.

Job Summary: The Application & Production Support Specialist is responsible for the support of applications/systems/databases and third-party software programs. He/She will ensure that deployments successfully migrate into production without faults and resolve issues regarding operations, including installations, setups, error messages, online transactions, system status, and downtime procedures.

Responsibilities:

• Respond to and research and resolve moderately complex issues with internal applications/systems (minimal supervision).
• Perform backups where applicable and be on call with 24-hour support coverage when needed.
• Analyze software deployments of moderate complexity to ensure seamless and fault-free transition to production.
• Conduct maintenance programming to resolve issues.
• Analyze frequently occurring issues related to operational and performance issues for supported applications/systems and/or databases.
• Independently set up and conduct integration testing to ensure software meets specifications and deployment has no issues with other application/system components.
• Provide input to peers, management, and customers for recommendations and alternate solutions and/or improvements. Document support issues and solutions.
• Prepare design documentation for all maintenance programming/re-development/enhancement/patches.
• Prepare time estimates for all phases of technical support projects.
• Perform other related duties and participate in special projects as assigned.

Qualifications:

• Bachelor's degree in a discipline related to the function of work with 3+ years of relevant experience.
• 2+ years experience working with and setting up ActiveBatch job plans and workflows.
• 2+ years experience working with Globalscape EFT and setting up automated FTP plans.
• 2+ years experience working with SQL Server/SSIS (preferred).
• Experience with C#/.Net (preferred).
• Working knowledge of ServiceNow or similar ticketing system (preferred).
• Google Suite experience (preferred).
• Able to recognize anomalies and critical situations and respond appropriately.
• May require knowledge of or ability to quickly learn specialized software.
• Ability to demonstrate continued expertise in primary tools or applications.
• Excellent communication skills, able to clearly articulate messages and business needs to internal/external customers.

Compensation: $67,800 - $105,800 / year.

Benefits: Medical, dental, vision, paid time off, disability insurance, 401(k) match, life insurance, supplemental insurance, parental/adoption assistance, tuition assistance, and employer/partner discounts.

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