Full-Time Billing Specialist

What you'll do:

• Generate and distribute accurate customer invoices on a timely basis.
• Maintain and manage billing schedules, including automation for recurring invoices.
• Handle a variety of billing scenarios, including billing adjustments, credit memos, and custom billing arrangements.
• Coordinate with Revenue Operations to ensure accurate billing for new customers and amendments.
• Monitor aging reports, follow up on overdue accounts, and partner with Sales and Customer Success to support collections and account resolution as needed.
• Resolve billing disputes in a timely and professional manner.
• Maintain billing system data integrity by keeping detailed records of collection activities and outcomes to ensure accurate customer accounts.
• Process prepaid account top-ups and renewals, and manage related reporting and reconciliation.
• Support prepaid-to-postpaid billing transitions for applicable accounts.
• Assist with processing vendor invoices and managing approval workflows.
• Support payment runs and maintain communication with vendors on payment status.
• Apply incoming payments to customer accounts and reconcile payment batches.
• Resolve discrepancies in payment application and update payment methods as needed.
• Coordinate ACH, wire, and credit card processing with banking partners.

Required skills and experience:

• Experience: 2–3 years in billing, collections, or accounts receivable
• Technical Skills: Proficiency in billing software (I.e. Bill.com, QuickBooks, NetSuite)
• Advanced Excel skills and proficiency in Word
• Familiarity with CRM systems like Salesforce
• Core Competencies: High accuracy in data entry and financial calculations
• Proven ability to clearly communicate complex billing scenarios and solutions to both customers and internal stakeholders.

Helpful skills and experience:

• Bachelor’s degree in Accounting, Finance, or Business preferred; Associate’s degree with relevant experience acceptable
• Prior experience working in SaaS, telecom, or other subscription-based revenue models
• Collections agency or credit management experience
• Subscription billing model experience
• Multi-currency billing experience

What is the last date for applying to the job?

Which countries are accepted for this remote job?